PDX Jazz
Ticket Information and Policies
COVID-19 Information and Policies
When You Receive Your Tickets
Please check all of your tickets for accurate performances, dates, times, and seat locations. If you feel there is an error in your order, please call the ticketing company that issued your tickets or PDX Jazz at 503-228-5299.
General Admission (GA) Shows
General Admission (GA) shows do not guarantee a specific seating location. Some GA shows are Standing Room Only (SRO), no seating is available. PDX Jazz may reserve premium seating locations at GA shows for PDX Jazz members.
Will Call
Ticket Services staff will be available at the venue when the doors open for the performance and will distribute Will Call, sell additional seats to the current performance, if available, and answer seating questions. Tickets for future performances will not be sold at the Box Office window.
Refunds and Exchanges
No refunds or exchanges. All programs, artists, dates, times, and venues are subject to change. Refunds will be provided for ticket holders unable to meet the event admission requirements outlined in the 2022 Biamp PDX Jazz Festival Attendance Policy. (See COVID-19 REFUNDS)
COVID-19
PDX Jazz Event Attendance Policy
IMPORTANT HEALTH & SAFETY GUIDELINES: PLEASE READ
All PDX Jazz staff and volunteers are fully vaccinated, including a booster shot.
VACCINE – NEGATIVE TEST REQUIREMENT
The venues that host PDX Jazz events have established COVID-19 policies regarding vaccination and/or negative tests. You must meet the vaccination and/or negative test requirements for entrance into the venue hosting the PDX Jazz event. Where a venue policy does not specify a vaccination or negative test requirement, PDX Jazz requires a full course of COVID vaccination or a negative test taken in the prior 48 hours. Before purchasing tickets to PDX Jazz events, please review the applicable venue COVID-19 policy provided below.
ALADDIN THEATER COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 72 hours
https://www.aladdin-theater.com/covid-19-update/
ALBERTA ABBEY COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 48 hours
https://www.albertaabbey.org/covid-19
ALBERTA ROSE THEATRE COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination
https://albertarosetheatre.com/covid-safety-policies/
HOLOCENE COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 24 hours
https://www.holocene.org/vaccine/
JACK LONDON REVUE COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 48 hours
MISSISSIPPI STUDIOS COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 72 hours
https://mississippistudios.com/covid-19-updates/
PORTLAND ART MUSEUM COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 48 hours
PORTLAND’5 CENTERS FOR THE ARTS (NEWMARK – WINNINGSTAD – ART BAR) COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 72 hours
https://www.portland5.com/covid-19-update
STAGE 722 COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 48 hours
STAR THEATER COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 48 hours
THE OLD CHURCH COVID-19 POLICY
Event entrance requirement: proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 72 hours
https://www.theoldchurch.org/covid-19-faq/
MASK REQUIREMENT
Face masks are required to be worn by all persons at PDX Jazz events. Unmasked persons will not be allowed into the venue. Masks must completely cover the nose and mouth. Gaiters and bandanas are not acceptable. Masks must be worn at all times except while eating or drinking for brief periods. Violators of the mask requirement may be asked to permanently leave the event. Refunds will not be provided to violators of the mask requirement.
SAFETY ENFORCEMENT
In order to protect attending audiences, performing artists, and working personnel and to create the safest environment possible, safety officers and event staff will be on site at PDX Jazz events enforcing all provisions of this event attendance policy.
REFUNDS
PDX Jazz reserves the right to refuse access to any person seeking admittance to any PDX Jazz event.
Refunds will be provided for those unable to meet the event admission COVID vaccination and/or negative COVID test requirements outlined in this PDX Jazz Event Attendance Policy.
You may request refund assistance by emailing ticketing@pdxjazz.com. Refunds will be provided directly from the ticketing company that issued the ticket.
LIABILITY LIMITATION
All persons in attendance at any PDX Jazz event voluntarily assume all risks and danger incidental to the event whether occurring prior to, during, or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agree that Portland Jazz Festival Incorporated dba PDX Jazz, the event venue, performing artist’s, and the aforementioned entities employees, officers, directors, members, contractors, and authorized agents are not responsible or liable for any injuries, sickness, or death resulting from such causes.
All persons in attendance at any PDX Jazz event acknowledge that the COVID-19 pandemic remains a threat to individual and public health, COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces) and it is possible that the person may contract COVID-19 while at the event.
This Liability Limitation extends to all attendee’s heirs, personal representatives and/or assigns.
COVID-19 RESOURCES
COVID-19 Testing in Oregon
https://govstatus.egov.com/find-covid-19-vaccine
Pruebas de COVID-19 en Oregon
https://govstatus.egov.com/find-covid-19-vaccine/es
Find a COVID-19 Vaccine in Oregon
https://govstatus.egov.com/or-oha-covid-19-testing
Cómo encontrar una vacuna contra el COVID‑19 en Oregon
https://govstatus.egov.com/or-oha-pruebas-de-covid-19
Vaccination Multnomah County
https://www.multco.us/novel-coronavirus-covid-19/upcoming-covid-19-vaccination-clinics
Vaccination Washington County
https://www.co.washington.or.us/HHS/CommunicableDiseases/COVID-19/vaccine.cfm
Request a copy of your vaccination record.
English:https://www.oregon.gov/oha/PH/PREVENTIONWELLNESS/VACCINESIMMUNIZATION/GETTINGIMMUNIZED/Pages/ImmRecords.aspx
Spanish:https://sharedsystems.dhsoha.state.or.us/DHSForms/Served/ls1128440.pdf
This policy is subject to change and updates will be posted at pdxjazz.org.
Lost Tickets
If your tickets are lost or stolen, please contact the ticketing company that issued your tickets or the PDX Jazz office as soon as possible. All replacement tickets will be held at Will Call. We are only able to replace tickets purchased through official primary ticketing providers.
Artists Change/Weather/Cancellation
Artists are subject to change without prior notice and a change of artist is not cause for a refund. All shows are rain or shine. In the unlikely event a performance is cancelled, refunds will be available from the company issuing the ticket.
Donate Your Tickets
In the event you cannot use your ticket, you may convert your ticket into a tax-deductible donation by:
- Contacting the PDX Jazz office a minimum of two (2) business days prior to the performance date and time printed on the ticket.
- Verification is required. The destroyed ticket must be received by PDX Jazz via U.S. mail, courier, or email photocopy in order to be eligible for a tax-credit. Tax-credit receipts are only issued after the performance has occurred. A tax-credit receipt acknowledging the value of the ticket donation will be mailed to the current name and address of the purchaser listed on patron account records. Donated tickets are tax-deductible to the extent permitted by law.