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Ticket Policy

PDX Jazz Ticket Information and Policies.

When You Receive Your Tickets

Please check all of your tickets for accurate performances, dates, times, and seat locations. If you feel there is an error in your order, please call the ticketing company that issued your tickets or PDX Jazz at 503-228-5299.

Will Call

Ticket Services staff will be available at the venue when the doors open for the performance and will distribute Will Call, sell additional seats to the current performance, if available, and answer seating questions. Tickets for future performances will not be sold at the Box Office window.

Refunds and Exchanges

No refunds or exchanges. All programs, artists, dates, times, and venues are subject to change.


Admission may be refused to any ticket holder who refuses to comply with event public health and safety measures enacted, which may include mandatory wearing of masks and/or proof of COVID-19 vaccination, and the price appearing on the ticket will be refunded to ticket purchaser.

The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued whether occurring prior to, during, or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agrees that Portland Jazz Festival Incorporated dba PDX Jazz, the event venue, performing artist’s, and the aforementioned entities employees, officers, directors, members, contractors, and authorized agents are not responsible or liable for any injuries, sickness, or death resulting from such causes.

The ticket holder acknowledges that the COVID-19 pandemic remains a threat to individual and public health, COVID-19 is a highly contagious disease transmitted through human contact and respiratory

droplets (including through the air and via common surfaces) and it is possible that the ticket holder may contract COVID-19 while at the event for which this ticket is issued.

Lost Tickets

If your tickets are lost or stolen, please contact the ticketing company that issued your tickets or the PDX Jazz office as soon as possible. All replacement tickets will be held at Will Call. We are only able to replace tickets purchased through official primary ticketing providers.

Artists Change/Weather/Cancellation

Artists are subject to change without prior notice and a change of artist is not cause for a refund. All shows are rain or shine. In the unlikely event a performance is cancelled, refunds will be available from the company issuing the ticket.

Donate Your Tickets

In the event you cannot use your ticket, you may convert your ticket into a tax-deductible donation by:

  1. Contacting the PDX Jazz office a minimum of two (2) business days prior to the performance date and time printed on the ticket.
  2. Verification is required. The destroyed ticket must be received by PDX Jazz via U.S. mail, courier, or email photocopy in order to be eligible for a tax-credit. Tax-credit receipts are only issued after the performance has occurred. A tax-credit receipt acknowledging the value of the ticket donation will be mailed to the current name and address of the purchaser listed on patron account records. Donated tickets are tax-deductible to the extent permitted by law.

Copyright 2020 PDX Jazz | A 501(c)(3) nonprofit cultural arts organization.